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Timing out

Please stop Unity from timing out. Conveyancer stayed open all day. It is time consuming and annoying to constantly have to re-sign in.

Guest
Aug 3 2019
Will not implement

Product Improvement

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Guest commented

March 12, 2021 15:27

there is no reason for it to time out so quickly.

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Guest commented

October 03, 2019 19:27

Change the system to not vault credit card info. - It expires within 5 years (typically less now) anyways

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Guest commented

August 30, 2019 18:49

Agreed. This is extremely annoying. At the very least lengthen the time out period please. By the time i take a call and get back to it i'm timed out. Very frustrating.

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Admin

Teri Cale commented

August 03, 2019 16:41

Unfortunately, DoProcess does not have a choice regarding the 30 minutes of inactivity timeout. This rule is based upon the Payment Card Industry Data Security Standards and needs to be set there to keep Unity compliant. Because DoProcess has the ability to vault credit card information in the application for payment we have to meet these standards.
You can get more information about PCI standards here: https://www.pcisecuritystandards.org/pci_security/maintaining_payment_security

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